FAQ's
🕹️ Products
Q: Are your gaming products original and high quality?
A: Yes! At VelecTronica, we carefully source and test our gaming keyboards, mice, and headphones to ensure they meet high performance and durability standards.
Q: Do your products come with a warranty?
A: Most of our products come with a manufacturer’s warranty. If you face any issues, contact us at 📧 velectronica349@gmail.com and we’ll guide you through the process.
📦 Orders & Payments
Q: How do I place an order?
A: Simply browse our store, add items to your cart, and proceed to checkout. Once your payment is confirmed, your order will be processed.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and other secure online payment options.
Q: Can I change or cancel my order after placing it?
A: Orders can be updated or canceled within 24 hours of purchase. After that, we begin processing and shipping, so changes may not be possible.
đźšš Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we ship worldwide 🌍!
Q: How long does shipping take?
A: Estimated delivery times are:
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United States & Canada: 7–12 business days
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United Kingdom & Europe: 7–15 business days
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Australia & New Zealand: 10–18 business days
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Rest of the World: 10–20 business days
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email so you can follow your package’s journey.
🔄 Returns & Refunds
Q: What if my product arrives damaged or defective?
A: Don’t worry! Contact us immediately at 📧 velectronica349@gmail.com with details and photos. We’ll replace or refund your item depending on the situation.
Q: Can I return an item if I change my mind?
A: Yes, we offer returns within 30 days of delivery. The product must be unused, in original packaging, and in resellable condition.
đź“© Customer Support
Q: How can I contact you?
A: You can reach our support team anytime at 📧 velectronica349@gmail.com. We’re always happy to help fellow gamers.
⚡ At VelecTronica, our mission is to give gamers the tools they need to play harder, react faster, and win smarter.